The Canadian gambling industry is experiencing a significant surge in suspected digital fraud attempts, with a staggering 79.3% year-over-year (YoY) increase in the first half of 2024 (H1 2024). According to a new report by TransUnion, the gambling sector, including online sports betting and poker, saw the highest rate of suspected fraud among all Canadian industries, with 9.6% of all transactions flagged as suspicious.
This dramatic rise in fraud outpaced other major sectors, such as retail (9.2%) and government services (7.7%). The sharp increase highlights growing concerns within the gambling industry over the security of digital transactions as online gambling continues to expand across Canada.
Gambling Industry Leads Fraud Rates in Canada
Among the 19 regions analyzed by TransUnion, Canada’s gambling sector stood out for its high rate of suspected fraud. While global trends showed a 9.2% decline in suspected fraud attempts within the gambling industry, Canada bucked the trend with its nearly 80% increase. This growth in fraudulent activity has been particularly alarming as more players turn to online platforms for sports betting and poker.
The report noted that, across all sectors in Canada, the overall suspected fraud rate was 5.74%, meaning that gambling-related fraud was almost double the national average.
The increased risk of fraud is largely attributed to the boom in online gambling, which has flourished since the legalization of iGaming in Ontario in 2022. However, this growth has also made the sector a prime target for fraudsters, raising concerns for operators and players alike. Fraud can damage user trust and impact the overall experience, making it essential for businesses to implement strong security measures.
Fraud Types and Business Impact
Fraud in the gambling industry typically falls into several categories, including scam/authorized fraud, account takeovers, and synthetic identity fraud. Scam/authorized fraud was the most common, cited by 31% of businesses in a separate TransUnion survey. Account takeovers, where fraudsters gain access to users’ online gambling accounts without their permission, were the second most prevalent, impacting 19% of businesses.
As a result of these fraud schemes, Canadian businesses across all sectors reported losing approximately 6% of their revenue—an estimated $78 billion—in the past year due to fraud. Gambling operators, who rely heavily on trust and security to maintain player engagement, are particularly vulnerable to the impact of these losses.
Calls for Stronger Fraud Prevention in the Gambling Sector
In response to these alarming trends, experts are urging Canadian gambling operators to prioritize fraud prevention technologies to protect both their businesses and consumers. Patrick Boudreau, Head of Identity Management and Fraud Solutions at TransUnion Canada, emphasized the importance of advanced security measures to combat evolving fraud tactics.
“Protecting customers and their businesses from fraud is essential to enabling safe and tailored consumer experiences,” Boudreau stated. He highlighted the need for identity verification, IP intelligence, and device reputation monitoring as critical components of a comprehensive fraud prevention strategy.
Source:
“Suspected Digital Fraud Coming from Canada Up Nearly 11% Since H1 2023, Reveals New TransUnion Analysis“, globenewswire.com, October 16, 2024.